Booking

When does Jam Cruise go on sale?

Jam Cruise will go on sale to the general public at 12:00 Noon ET on May 15, 2014 if any inventory remains after the pre-booking period.

 
What's a Cloud 9 Reservation Username & why do I need one?
Each Jam Cruise guest has a unique Cloud 9 Username that they create along with an additionally chosen password, that will allow you to book a cabin and log into your reservation to make payments and add items to your reservation. If you traveled on a previous Cloud 9 event, your username will remain the same.
Where can I book my cabin?

You can place a reservation by logging into your Cloud 9 account at www.cloud9reservations.com OR by clicking the "BOOK NOW" button on the event web-site.

 
How do I make a payment?

You can make a payment anytime either by:

•Logging into your Cloud 9 Reservations Account at www.cloud9reservations.com 
•Sending a money order or cashier's check payable to Jam Cruise 13, LLC
•Contacting the Cloud 9 Travel Team at (561) 368-8922
What type of payments are accepted?

Jam Cruise 13 accepts major credit cards including Visa, Mastercard, Discover and American Express. Cashier's checks and money orders are acceptable & encouraged forms for making future payments but the initial deposit must be paid by credit card at the time of booking.

If sending a cashier's check or money order, please make them payable to Jam Cruise 13, LLC and send to:

Cloud 9 Adventures c/o Travel Department                                                                  

405 SE Mizner Blvd. Suite 68  

Boca Raton, FL 33432

 
Does Jam Cruise automatically charge my credit card on the payment due dates?
NO!  Cloud 9 Adventures Travel will NOT automatically charge the credit card on file.  It is each guest's responsibility to make the scheduled payments on time.  A late payment fee of $35 will be applied to reservations that do not meet the scheduled payment dates.  This does not apply to those guests who opt into the ACH Payment Plan.
What if I am traveling alone?

Please refer to  Solo Cruisin' for all information under the "Book A Cabin" tab.

 
What is a Pre-Book Token?

A pre-book "token" is simply the unique code that you will use to access the booking pages. The token will go live at a specific time based on the priority of your pre-book that will allow you to access the booking pages and choose any of the available inventory. If you have pre-booked multiple times, you will receive one token for each pre-book, as each cabin must be booked separately. Only one cabin can be booked per token and tokens are non-transferable. Any reservation placed where the "Lead Passenger" (the person that placed the reservation) is not the Token holder will be cancelled.

 
What if I didn't pre-book? When can I place my reservation?

If you did not pre-book your cabin, you will need to wait to place your reservation when the event goes on sale to the public on May 15, 2014